Delivery
At Characterize, we take pride in ensuring that your order reaches you safely and promptly. Below, you’ll find everything you need to know about our delivery process.
Order Processing Time
Once your order is placed, our team begins preparing it with care. We typically process orders within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Options & Timeframes
We currently offer the following delivery options:
- Standard Delivery: 3-5 business days
Please note that delivery times are estimated from the date of dispatch and may vary slightly based on your location.
Delivery Costs
Delivery charges are calculated at checkout and will depend on the delivery method selected and your location. We aim to keep our shipping rates as affordable as possible to ensure a smooth experience for our customers.
International Shipping
We currently offer the following delivery options for international shipping on selected products:
- Standard Delivery: 5-8 business days
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow its journey to you.
Failed Delivery & Reshipment
In the event that a delivery attempt is unsuccessful, our courier will typically try again or leave a notification with instructions on how to retrieve your package. Please ensure that the shipping address provided at checkout is accurate to avoid delays.
Damaged or Missing Orders
If your order arrives damaged or is lost in transit, please contact our Customer Service team within 7 days of receiving (or expecting) your package. We will work with you to resolve the issue as quickly as possible.
Need Help?
If you have any questions about our delivery policy or require assistance with an order, our Customer Service team is here to help. Simply reach out to us at sales@characterize.com.
Thank you for choosing Characterize – we can’t wait for you to experience the luxury of our fragrances in your home.